Clarks

Having shopped here for many years I was appalled at managements’ attitude last week when I returned a pair of shoes that were worn through after only 3 months. Both the manager Danielle & assistant Russell were extremely unhelpful. I was made to feel like I was lying & being unreasonable. The manager lied &said we were advised not to buy the shoes in the first place & this is totally untrue as I was originally planning on ordering them online but she asked me to order through the store so that she could have the business. Management suggested that I was being unreasonable expecting shoes to last more than 3 months. They told me to contact customer care but then refused to give me the telephone number. Customer care were excellent and very apologetic - both of the quality of the shoes & the attitude of the staff in store. I was asked to send photographs which I did & they refunded me in full the next day which says it all really.

All of the staff no matter who is on duty are all so attentive and pleasant with an excellent knowledge of their stock and have an excellent engaging manner with the younger children especially.

Having been to Clarks in Ormskirk twice in a couple of years For Sunday opening , I find the place a shambles , first time kept me waiting outside for over 40 minutes , as a work colleague had overslept and could not open with one person. Then today was informed could not open as light downstairs gone out , and could not give me time when it would be fixed ? Only want to buy a pair if shoes

Small shop that specialises in Clarks brand shoes. Pleasant and helpful staff. However does not have a vast variety and could be improved with in-store internet link for accessing the rest of the Clarks range.