You’ll find sourcing and hiring high-quality locksmiths much easier if you know the right questions to ask them. After reading reviews and assessing service track records, you should have a shortlist of suitable locksmiths. Once you have that, here are the questions you should send their way.
You’ll probably already have basic estimated costs from locksmiths, but you need more specific payment terms and conditions to compare them fairly. Get a breakdown of what’s included in the service, including material and labour costs, short notice and cancellation charges, and their accepted payment methods.
They should also be willing to provide this in writing, so you have something you can point to if there are any disagreements later on, either during the work or after it’s completed. This is the most reliable way to get value for money from an honest, reliable locksmith for more substantial work.
Just in case things go wrong with the work, you need to make sure that your chosen locksmith provides some form of warranty or guarantee. If they don’t, you could be left with flawed results that don’t match your expectations.
Most reputable locksmiths in the UK are willing to offer warranties or guarantees of some sort. That’s all very well, but you still need to find out the terms and conditions, and the period you’re covered for. Once you know these details, you’re in a better position to decide if they’re the right service for you.
Locksmiths require insurance to protect their customers and themselves in the event something goes wrong either during the work or after it’s completed. In general, locksmiths need public liability insurance, and possibly employers’ liability insurance (if they have a certain number of employees).
If they don’t have these forms of insurance – or if they aren’t willing to show proof that they’re covered – it’s a red flag. You’re far better off choosing a more reputable service that has the right protections in place.
Reviews are a great way to quickly gauge whether a business provides high-quality services, but you might want further evidence before hiring someone. That’s particularly the case for more substantial projects. For this reason, consider asking whether your locksmith can provide any references.
Ideally, these references should be for similar types of work, like installing a safe, for example. This will show you that they’re a legitimate operation, and that they’re willing to stand behind the quality of their work. If they won’t or can’t provide any references, that could look suspect
In the UK, locksmiths are not required to gain certification or qualifications to operate. Accordingly, you should check whether your local locksmiths belong to any trade bodies or associations. The relevant bodies in the UK are: the Master Locksmiths Association (MLA) and The National Guide of Certified Locksmiths.
These bodies exist to uphold industry standards and protect the public from scams and shady operators. If locksmiths belong to one or both of these organisations, the likelihood is they’re a competent and reputable service. You can ask for proof of their enrolment, or check the respective registers yourself.