We have just moved our hotel waste collection to Devon Contract Waste. All seemed good, the drivers are accommodating and very pleasant, but then I received an excess weight bill. I was quite taken aback as the bins were never even full. I have been trading here for 20 years with 5-6 different waste collection companies over the time and have never been charged for excess weight. As a seasonal hotel, we will produce more waste during the busier seasons and very little waste during the winter months. Every company I have dealt with before has appreciated this and realised that it is “swings and roundabouts”. When our bins are under weight, as they will be at times, will Devon Contract Waste give us a rebate? I feel quite sure that they won’t.