louisejames31
Member since May 2015
Loopypaws
Towcester | Pet Services
04 Aug 2023
Amazing photos and updates
5
Louise and her family have been amazing looking after my dog while I was in Spain. She took so many pictures and sent updates of pebbles and I knew she was in great hands. Will definitely be using her again.
myBurlesque
Milton Keynes | Dancing Schools
01 Feb 2022
Amazing way to get fit and make friends
5
Amazing, fun and a wonderful way to meet new people while getting fit.
I love it so much and can't recommend it enough.
I love it so much and can't recommend it enough.
Eclipse Autos Group
Milton Keynes | MOT Testing
16 May 2015
Hidden costs and bad customer service
1
I brought a groupon voucher as needed a cheap MOT on my car. The car failed the MOT and needed a new Tyre which the garage wanted £48 to put on, I know a member of family that could put it on for £32 and as I am on a budget I told the receptionist we would get it fixed else where and I than confirmed with her that I would get a FREE retest (While in the office) she agreed I would as per the slip she had given me which states "All of the above defects qualify this vehicle for a FREE retest at the same test station if: it is removed from the test station and returned for a retest to be carried out before the end of the next working day"
So I left the garage and took it straight to get a new Tyre I than recalled the reception to book it for a retest today and was told on the phone that it would cost £20 for a retest, I explained that is not what i was told or what was said on the MOT slip I was given and I was just told again it would cost £20 for a retest as they did not fit the tyre at the £48.
If i had been told when asked in reception before leaving the garage that it would cost £20 for a retest (even though the original mot was only £17) if i didn't get the tyre fixed there than I would of brought the Tyre there as it would of worked out cheaper which is my main aim
The customer service was horrible and I will never use or recommend this garage again.
So I left the garage and took it straight to get a new Tyre I than recalled the reception to book it for a retest today and was told on the phone that it would cost £20 for a retest, I explained that is not what i was told or what was said on the MOT slip I was given and I was just told again it would cost £20 for a retest as they did not fit the tyre at the £48.
If i had been told when asked in reception before leaving the garage that it would cost £20 for a retest (even though the original mot was only £17) if i didn't get the tyre fixed there than I would of brought the Tyre there as it would of worked out cheaper which is my main aim
The customer service was horrible and I will never use or recommend this garage again.
Eclipseonestop
21 May 2015
Dear Louise. It does explain on your voucher that your retest would be chargeable. However, my receptionist did say that she may not have mentioned this when you arrived, and she should have. I did email you as soon as I received your email. To confirm that we would give you a free retest and asked you to contact us so we could book you in for this. But to date you have not we also tried to contact you on Monday.
Dear Louise. It does explain on your voucher that your retest would be chargeable. However, my receptionist did say that she may not have mentioned this when you arrived, and she should have. I did email you as soon as I received your email. To confirm that we would give you a free retest and asked you to contact us so we could book you in for this. But to date you have not we also tried to contact you on Monday.