Their homepage advertises the service at £9.99, but when you click through it changes to £14.99. I emailed to point out the discrepancy and simply asked which price was correct.

Instead of answering the question, they replied asking for my phone number and included a link to their website which they felt should have answers to all the questions I might have. Given I was clearly emailing about pricing on their website, I obviously already had the link and was obviously emailing with a question that the website could in fact not answer. Asking for my phone number also seemed unnecessary when the original question could have been answered in a single sentence by email.

I took this as an indication of inefficient customer service and decided to use another company instead.

We had some blinds installed by Mason Blinds.

Three different people had to come here before the job was deemed complete as they first turned up with blinds of the wrong size - despite measuring beforehand. Then when they returned with correctly-sized blinds, they would not stay up. Some of the blinds themselves were also bent out of shape and needed to be replaced. In total, this took weeks to resolve.

Eventually we got there - or so we thought - only to find that one of the blinds was missing a little plastic clip.

We have messaged Mason Blinds repeatedly about this clip. They just don't reply.

I sent one last message asking for someone to reply to me about these clips or else I'd need to leave a review detailing our experience. Again, no reply. So here we are.

I'm afraid I couldn't recommend Mason Blinds. The installation was a comedy of errors and their after-sales support has been shocking.

We purchased a gearbox in April from Mike through a parts broker website. He seemed genuine and friendly enough on the phone and the gearbox arrived on time like he said it would. Everything seemed fine.

However, the next credit card statement showed that he'd charged us twice for it. And the amounts were different, so it wasn't like he'd just accidentally submitted the first request twice: he had deliberately actioned 2 transactions.

I thought perhaps there had been some kind of mistake until I saw the reviews on this website, and now I know that this is a pattern of behaviour. Credit card company has been informed where we have initiated a chargeback, and the theft has been reported to the police.

AVOID.

These guys are USELESS. Three times I've had the misfortune of ordering something that the seller chose UPS to deliver, and ALL THREE TIMES they have failed to find the address on the first attempt.
A call to the office and a rant on twitter results in them saying, 'Ah yes, we know where you are now' and a delivery the next day - only for them to fail in exactly the same way on the next delivery.
Literally everyone else finds out house with no problem whatsoever. Royal Mail, DPD, even Hermes. But UPS? NOPE! I can't even find the words to describe how useless these guys are.