Jack was incredible in resolving our rat issue with due diligence and care. We had loud, invasive rats in the walls. Jack arrived within hours for a preliminary check, opting for the least invasive measures. Unfortunately, we saw a rat in our kitchen two nights later. Jack returned immediately, and we found two entry points behind appliances, which he sealed with concrete. He also checked the fence posts with our neighbours, identifying another entry point. Jack advised injecting poison to deter re-entry and later blocking it up, resolving the issue within weeks. His communication was excellent, often checking in more than we did. Jack understood our situation with two autistic children and provided exceptional care. While we hope not to need him again, if we do, we wouldn’t go anywhere else than Jack at Tracker Pest Control.