TraceyC-111
Member since Jul 2017
sheffieldtvrepairs.com
Sheffield | TV Repairs
17 Jul 2017
Problem with Phillips TV
5
Feel I must take the trouble to write a review to let others know how good this company's service is. The person I dealt with, Kevin Riley, could not have been more helpful or indeed knowledgeable. He diagnosed the problem for free and was honest enough to advise that in his opinion the set could be repaired but in his opinion he did not feel it was economical to do so. He did not charge me a penny despite spending considerable amount of his time on the problem. Very rare indeed these days to find a company that want to help more than they want your money. I cannot recommend them more highly...Steve C - Deepcar, Sheffield
Business Response
17 Jul 2017
Hello, Steve. Many thanks for your kind words. We have seen this problem many times. Water flows onto the circuit board below the black plastic border. If you do not turn off power immediately and dry it out with a hair dryer, it damages the circuit board attached to the screen. This board is attached to the screen and can't be replaced without renewing the screen. Sadly a new screen would cost more than the TV is worth and hence our advice to you. The test we asked you to do confirmed our suspicion. Your kind words will be passed to the workshop engineers and out front of office team. Thanking you.
Hello, Steve. Many thanks for your kind words. We have seen this problem many times. Water flows onto the circuit board below the black plastic border. If you do not turn off power immediately and dry it out with a hair dryer, it damages the circuit board attached to the screen. This board is attached to the screen and can't be replaced without renewing the screen. Sadly a new screen would cost more than the TV is worth and hence our advice to you. The test we asked you to do confirmed our suspicion. Your kind words will be passed to the workshop engineers and out front of office team. Thanking you.
JayR-48
04 Aug 2017
Exactly same thing happened to me Steve. Eventually the tv degraded from the water however but I'm glad it did as the tv I replaced it with was a bargain and absolutely brilliant.
Exactly same thing happened to me Steve. Eventually the tv degraded from the water however but I'm glad it did as the tv I replaced it with was a bargain and absolutely brilliant.
Hello, Steve. Many thanks for your kind words. We have seen this problem many times. Water flows onto the circuit board below the black plastic border. If you do not turn off power immediately and dry it out with a hair dryer, it damages the circuit board attached to the screen. This board is attached to the screen and can't be replaced without renewing the screen. Sadly a new screen would cost more than the TV is worth and hence our advice to you. The test we asked you to do confirmed our suspicion. Your kind words will be passed to the workshop engineers and out front of office team. Thanking you.