Very disappointed with the level of customer service and rude treatment at this Jardine Audi Wolverhampton dealership, We have been experiencing ongoing system fault with our new Audi a8 for over a year now. Each attempt to book in our vehicle to have it looked at has failed as the dealership has ‘no available courtesy vehicles’ and we have been told to wait ‘3 months’ or ‘contact later in the year’. After persistent ongoing problems we finally got a slot almost a year later, however to our horror they bluntly said that we are now out of warranty by 1 day and will need to pay for the diagnosis and fix. This is totally unacceptable and unfair as we still have an extended audi warranty for another 6months yet the staff simply were being ignorant of this fact and insisting that we will be charged. Our contact has been with technical manager Paul, who has advised now that we should leave the car for a number of days but this will be chargeable from here on.