I recently returned home needing some assistance with one of my external locks. I was initially looking for someone to come out to me as I'd exhausted all of the options that I had open to me. I called Rob and took him through what I'd observed and also what my options were. Rob took me through a number of options that I'd not considered and 5 minutes after his explanation, I quickly located the issue exactly as Rob had described and fixed the issue. I would have happily paid Rob for a call-out, but his diligence in talking me through what my potential outcomes could be were first class and in a language easily understood to someone unfamiliar with some of the terminology. I would highly recommend Rob for your future Locksmith needs.