My partner, friend and I (all pensioners) rented 2 apartments, side by side in June 2024 (1st-8th) in Looe, Cornwall.

Upon arrival, 1st June 2024, I discovered numerous failings in the accommodation regarding basic cleanliness and hygiene, however, on closer inspection inside and out, I found serious failings in health and safety, namely, excessive black mould in the shower and bathroom and also on the bedroom walls. In addition, a dangerous and loose piece of metal sticking out of the shower cubicle door. To then discover a loose coping brick on the wall separating the 2 apartments, was the final straw.

I tried to resolve the issues amicably with the owner of the holiday lets but they ceased communicating on 4th June & also tried to resolve with the manager/owner of Driftwood Cleaning and Management. This is the company the owner employs to manage the 2 apartments, but they also stopped communicating with me on 5th June 2024.

Don't expect help & support when things go awry.

After noticing a neighbour's resin driveway installed to a very high standard, I called Blacktop to give me a quote for a repair to my resin driveway.
The owner arrived promptly within 2 days and a few days later on agreeing a price, he and his team prepared the area requiring attention and also cleaned the whole drive.
The following day the repair was completed and the third and final day the whole driveway was resealed - all work done in a timely manner and to an exceptional standard!
I would not hesitate in recommending this company in the future.
A big thank you to the owner and his team

JB Electrical worked on my mother’s house to carry out full rewiring work. Arrived on 9 February. All went well up until Friday 16 February 2024. The final small amount of electrical work still remains incomplete by JB Electrical, as of Sunday 18 February, he had failed to turn up on 3 separate occasions.
A qualified and fully certified electrician arrived today Tuesday 22 February and identified several failings by JB Electrical including missing sockets in the garage, no earth wire from gas cupboard to fuse box and an unsafe socket installed for the washing machine, ‘a metal item’.
I was informed that JB Electrical had also overcharged by £3500.00 after charging £6700.00 for incomplete work.
Do not throw away your hard-earned money by employing this individual. Moreover, if you value your own personal safety, STAY AWAY from JB Electrical. You will regret it just like my 88-year-old mother!
The detail of this case has now been passed to the NICEIC and ECA.

Have called in personally at their office in Sunderland with a letter (hand delivered) to both Directors on 17 May 2021 and again on June 7 2021. Actually spoke to one and not had the follow up he promised regarding salesman quoting 10 year guarantees and documentation arrived after installed it stated 12 months.

Still not even the professional courtesy of an acknowledgement of my concerns regarding the unsatisfactory resin drive which is now multicoloured and shadows showing elsewhere (I placed an order for one colour for the border and a complimentary colour for the main drive) and installation of a veranda (still awaiting written confirmation of an installation date - all I get every time from the senior installation manager is "3 weeks lead time", now been going on for 3 months!

To end - any prospective customer should look on Gov.uk on the Companies House (all in the public domain) section for Warmglow Home Improvements history. You will be surprised at what you read.