Susanne3
Member since Mar 2014
The Schoolhouse Restaurant & Hotel
Swindon | Hotels
24 Mar 2014
Awful Food, Awful Service & Awful Attitude!!!
1
I booked for a table of 12 in the restaurant for my fathers' 80th birthday and all 12 of us were not happy with the service or the food. It took them 45 minutes to serve the starters, the main course came fairly quickly afterwards, however the dessert was another 45 minute wait. The soup was like dishwater, the deep fried brie was overcooked and the pate was far too sweet! The majority of us had the pork schnitzel, including myself and everyone said that it was fatty and overcooked. The whole evening (food, service and the attitude of the staff) was way below average and very amateurish. I did complain and was told that the manger was too busy to see me (there were 18 people in the restaurant including our table of 12 - that should speak volumes for a Saturday night!) I spoke with Karen and she really could not understand why there was a problem even though there was an awful lot of food being thrown away from our table. She was not apologetic in any way, shape or form and begrudgingly gave us a small discount. I had organised the evening and was embarrassed and disappointed listening to all the negative comments from our table about the food and service, however Karen did not appear to be interested in anything I had to say. Her attitude was awful, as was the food and service and the management did not apologise to any of us. Our experience at the School House restaurant was TERRIBLE!!