I rung Marc at 5:15pm this evening after I stupidly locked myself out of my one-door house on the first day I move in, with the key on the inside of the lock. Realising very quickly that I was stuck outside the house, Marc rearranged his existing appointments in order to prioritise mine as an emergency case. As it was fitted with a composite door, he knew it’d be a tough job and drove for 30 minutes to reach me. He stood for ages trying different methods and in the end, the genius stuck a nifty tool through the letterbox and managed to turn the key from the inside. Not only this, once we were in he spotted a potential reason for one of the locks getting stuck and stood for another hour attempting to solve the puzzle at no extra cost. Hopefully I won’t have this problem again but if I did, I wouldn’t ask anyone else now. The world needs more people like Marc!