Absolutely disgusting and I highly recommend you avoid! Our room was on the 4th floor, there is no lift. We started up the stairs and the stairs are leaning inward making it feel as if the hotel is subsiding. The carpet was grotty and there was dust all up the banisters. Once on the 2nd floor we had to ascend the next 2 flights of stairs in the dark as no lights were working and the staircase was narrow, it made it feel grubby.

Opened the room 20 and the first thing we were greeted with was a cockroach running across the bed. Absolutely disgusting. This sealed it for us and we decided we couldn't stay at this hotel as it was a safety hazard. On further inspection of the room the bed was stained yellow, and there was rubbish all over the floor. I told them and said we couldn't stay as it was a health risk, they were not very helpful. Thankfully we managed to get a room elsewhere. I will never stay at this hotel again.

Paid for next day delivery, however package never arrived. Tried to put a claim in but they have made it virtually impossible. Daughter extremely upset as it was her clothes, and things she had left behind at a friends and she has lost everything. Will never ever trust this company again.