ShershahS
Member since Jan 2022
On the go Accessories
Newcastle Upon Tyne | Mobile Phone Repairs
11 Jan 2022
On the go Accessories shop uses low grade Accessories
1
Been here for fixing my Samsung A30 screen replacement, they have charged £55 for the total replacement, which was absolutely fine initially. But within a month the screen stopped showing up, there were no cracks on even a hairpin crack on the screen, been to them again--they claim that it was internal damage and then they charged me £50, which was really awful, asked about the warranty of the screen for initial one which they refused and pushed the blame on the supplier.
Interestingly, they were literally good and polite on the first visit but on the second visit was the complete opposite.
In nutshell, the accessories they provide are very low-graded, definitely not recommended.
Never ever will use their service.
Interestingly, they were literally good and polite on the first visit but on the second visit was the complete opposite.
In nutshell, the accessories they provide are very low-graded, definitely not recommended.
Never ever will use their service.
Business Response
12 Jan 2022
You brought phone and said it’s not coming on. We checked the phone and informed lcd has been broken so that’s why it’s not coming on, only light was displaying on right corner. Phoned and informed you needs new lcd.. You said replace the lcd, when lcd is broken by customer, warranty doesn’t cover physical damage. I have pictures of phone, you can show them to Samsung or any repair shop. Physical damage is not covered by warranty. We can not put another lcd for free. You have to pay Lcd price and labour. Even you had another phone which has lifted screen, repaired on other shop. We Sorted that for you free of cost. Charged you less amount for repair and gave free cover on your request.
You brought phone and said it’s not coming on. We checked the phone and informed lcd has been broken so that’s why it’s not coming on, only light was displaying on right corner. Phoned and informed you needs new lcd.. You said replace the lcd, when lcd is broken by customer, warranty doesn’t cover physical damage. I have pictures of phone, you can show them to Samsung or any repair shop. Physical damage is not covered by warranty. We can not put another lcd for free. You have to pay Lcd price and labour. Even you had another phone which has lifted screen, repaired on other shop. We Sorted that for you free of cost. Charged you less amount for repair and gave free cover on your request.
You brought phone and said it’s not coming on. We checked the phone and informed lcd has been broken so that’s why it’s not coming on, only light was displaying on right corner. Phoned and informed you needs new lcd.. You said replace the lcd, when lcd is broken by customer, warranty doesn’t cover physical damage. I have pictures of phone, you can show them to Samsung or any repair shop. Physical damage is not covered by warranty. We can not put another lcd for free. You have to pay Lcd price and labour. Even you had another phone which has lifted screen, repaired on other shop. We Sorted that for you free of cost. Charged you less amount for repair and gave free cover on your request.