I’ll admit that being late, and forgetting my contact lens packaging were both completely my fault. However, you do not what people have been through, or are continuing to go through in their personal lives. So a little compassion by the optician today would have been nice. I felt like crying and just about held it together.
However the lady I saw afterwards for the additional eye checks, was very friendly and provided good customer service.
I will be returning to my usual Specsavers branch.