I spoke to one of Microsoft's advisors regarding an XBox controller for a Christmas present on 14 December 2021. He answered my questions and said he would put the order through. I paid extra for Express delivery. I paid by Paypal but Microsoft did not ask Paypal for the payment until 20 December, six days after I had ordered it. My parcel was dispatched on 21 December and I was lucky to receive it on 24 December in time for Christmas. I was very disappointed in this service and would order their products from another source in future.