We contacted Appliance Care Plus on a Sunday afternoon not expecting a response until the Monday, however we received an email back within an hour or so. A call out was arranged for the next morning to come and fix our washing machine. They arrived on time, were friendly and got straight to it. The work was done quickly and efficiently, and they explained what the issue was so we understood the problem. We were very happy with the work done and would happily use Appliance Care Plus again if we have any other appliances in need of repair.