I understand that due to illness there was pressure on trying to reply to contacts, but having used this company for some years, the work is excellent, and recent contact has been excellent.

Have been a customer for 20 years. if you are not sure what you need, tell the staff what you want to do, and they will ensure the correct advice and products. They work hard to satisfy, and nothing has ever been a problem to them.
This is a unique store and staff, support them, they are a dying breed.