PhilipB-509
Member since Mar 2021
GS Roofing
Reading | Roofers
02 Mar 2021
Work was unsatisfactory and they say work IS NOT guaranteed
1
Having examined my leaking roof I was advised that work was needed to remove loose mortar and repoint repairing cracked ridge. Quote of £260 seemed reasonable until they spent less than 25 minutes on the roof and afterwards it continued to leak. (subsequently I was told that a single cracked ridge tile had been filled with silicon). Calls were not returned, and several weeks later when they returned (after I had asked the confederation of roofing contractors to intervene), they promised to sort it out. I heard nothing more and eventually got someone else to repair. Three weeks later after I complained, I was told that their repairs were not guaranteed and that they had only come back as a goodwill gesture when I told them it was still leaking. Very unhappy with them as you would expect.
Business Response
02 Mar 2021
Good evening Phillip, As explained through many emails, The quote that was provided to yourself had 2 options, You choose to repair the cracked ridge which was completed by us as per photos provided. The 25 minutes that 3 of the team where on your property (being a total of 75mins for 1 person) The cost of £261 which included a 20% VAT charge, Tax, Materials, Insurances (Business and Van) labour of 3 experienced tradesmen to complete the quotation accepted In December. As mentioned in my email today and in January (twice) that we are working as per government guidelines with half our team self isolating due to COVID-19 and complying with social distancing no two of our teams can mix, This is unavoidable and out of our control and things will take longer as expected. We will not tolerate the slanderous reviews as per our email earlier today.
Good evening Phillip, As explained through many emails, The quote that was provided to yourself had 2 options, You choose to repair the cracked ridge which was completed by us as per photos provided. The 25 minutes that 3 of the team where on your property (being a total of 75mins for 1 person) The cost of £261 which included a 20% VAT charge, Tax, Materials, Insurances (Business and Van) labour of 3 experienced tradesmen to complete the quotation accepted In December. As mentioned in my email today and in January (twice) that we are working as per government guidelines with half our team self isolating due to COVID-19 and complying with social distancing no two of our teams can mix, This is unavoidable and out of our control and things will take longer as expected. We will not tolerate the slanderous reviews as per our email earlier today.
Good evening Phillip, As explained through many emails, The quote that was provided to yourself had 2 options, You choose to repair the cracked ridge which was completed by us as per photos provided. The 25 minutes that 3 of the team where on your property (being a total of 75mins for 1 person) The cost of £261 which included a 20% VAT charge, Tax, Materials, Insurances (Business and Van) labour of 3 experienced tradesmen to complete the quotation accepted In December. As mentioned in my email today and in January (twice) that we are working as per government guidelines with half our team self isolating due to COVID-19 and complying with social distancing no two of our teams can mix, This is unavoidable and out of our control and things will take longer as expected. We will not tolerate the slanderous reviews as per our email earlier today.