I purchased £400+ kitchen worktops from this company. Unfortunately due to an error on my part the worktops were not deep enough for the kitchen once fitted. I spoke to Natural Wood Floor Company and arranged to return the worktops. They accepted one but refused the other due to damage to the packaging. So basically I am stuck with a perfect £200+ worktop that I cannot use for the sake of a couple of pounds worth of cardboard. I offered to take a discounted refund and received this response: "The worktop was not returned to us in the condition it was sold in, there for we would not except it back for a refund." Not the greatest customer service I've ever encountered. I've been a customer of Natural Wood Floor Company for many years and used them now on three projects, previously I've recommended them but obviously no more. My advice to any potential customers is caveat emptor.