Worst ever service!

Bought furniture from Ikea in Reading and when I got it home I discovered the label was wrong in the box and had the wrong colour of furniture inside! I took the 45-minute journey to exchange. When I arrived back home the replacement item was faulty as it had the holes drilled in the wrong place!

After haggling with customer services they agreed to deliver an exchange and remove the faulty item! The day before the delivery date I called as I did not receive a deliver slot! Only to be told the delivery had been cancelled.

After an hour on the phone, I got no joy! No one seemed to know what was going on and then to make matters worse they offered me a separate collection and delivery date for another week's time!

After being stressed all day I had a phone call from the delivery team with a slot for the next day, the original slot! Apparently the item had never been cancelled and the person at customer services got it wrong!

Excellent and efficient work. Great customer service. I am more than happy with the work carried out.