NatalieB-468
Member since Nov 2020
Basingstokemoves.Com
Basingstoke | Business and Industrial Removals
11 Nov 2020
Not recommended.
1
Totally let down by this company. I reserved a day for my move whilst contracts were exchanged. I was told this could be held for 24 hours. I said it might not be exactly 24 hours as I was waiting for confirmation from solicitors. My 24 hours ended at 1:30pm. I was still waiting for confirmation and working. I was told at 4pm the day was no longer available as they’d taken another booking. Id have at least expected the opportunity to book and pay for the day before it was released to someone else. Totally unprofessional, unhelpful and the last thing you need during an already stressful time. I told them I’d leave ‘justified reviews’ and then received an email saying it was a threat!!
I went with this company as it was local and gave a competitive quote. Sometimes paying more means you get a better service.
I went with this company as it was local and gave a competitive quote. Sometimes paying more means you get a better service.
Business Response
12 Nov 2020
We are very sorry this lady is unhappy but believe the negative feedback completely unjustified and feedback like this is simply unfair on reputable businesses like ours - When she asked us to 'hold' her potential move date for her, before she actually booked the move, we advised we would only be holding it until 1.30 pm the following day and followed this up with an email making it very clear this (and no longer) was what we had agreed to do. Had she tried to book the move at any time up to 1.30 pm the following day, indeed up to 4pm that day as it happens, she would have been able to do so, but we received no communication from her at all in that time, let alone any to indicate that she was still wanting to book despite the deadline expiring. We are sorry we were not able to help her but we we were very clear in our communication, even to the extent we rang her within a minute of taking the final booking for the day she had wanted, so she was kept fully up to date.
We are very sorry this lady is unhappy but believe the negative feedback completely unjustified and feedback like this is simply unfair on reputable businesses like ours - When she asked us to 'hold' her potential move date for her, before she actually booked the move, we advised we would only be holding it until 1.30 pm the following day and followed this up with an email making it very clear this (and no longer) was what we had agreed to do. Had she tried to book the move at any time up to 1.30 pm the following day, indeed up to 4pm that day as it happens, she would have been able to do so, but we received no communication from her at all in that time, let alone any to indicate that she was still wanting to book despite the deadline expiring. We are sorry we were not able to help her but we we were very clear in our communication, even to the extent we rang her within a minute of taking the final booking for the day she had wanted, so she was kept fully up to date.
We are very sorry this lady is unhappy but believe the negative feedback completely unjustified and feedback like this is simply unfair on reputable businesses like ours - When she asked us to 'hold' her potential move date for her, before she actually booked the move, we advised we would only be holding it until 1.30 pm the following day and followed this up with an email making it very clear this (and no longer) was what we had agreed to do. Had she tried to book the move at any time up to 1.30 pm the following day, indeed up to 4pm that day as it happens, she would have been able to do so, but we received no communication from her at all in that time, let alone any to indicate that she was still wanting to book despite the deadline expiring. We are sorry we were not able to help her but we we were very clear in our communication, even to the extent we rang her within a minute of taking the final booking for the day she had wanted, so she was kept fully up to date.