MikeW-6407
Member since Aug 2023
Warfield M O T & Service Centre
Bracknell | Garage Services
18 Aug 2023
Couldn't use my normal place, tried this place again, worse than ever
1
Needed my old transit to have an MOT and knew it would need some work. Place of choice couldn't sort it in time so I went back to these amateurs.
Dropped the van off at 8am and got a call after midday - not to give me a list of what needed done but because there were pizza crusts on a plate in the cab and it was unhygienic. Turned up 10mins later and offered to remove the plate and crusts and asked the reception guy to come out with me to make sure the cab met his hygiene standards twice. He refused, cancelled the MOT and demanded I took the key back.
Overpriced, bad work and now the front of staff are useless.
AVOID
Dropped the van off at 8am and got a call after midday - not to give me a list of what needed done but because there were pizza crusts on a plate in the cab and it was unhygienic. Turned up 10mins later and offered to remove the plate and crusts and asked the reception guy to come out with me to make sure the cab met his hygiene standards twice. He refused, cancelled the MOT and demanded I took the key back.
Overpriced, bad work and now the front of staff are useless.
AVOID
Business Response
18 Aug 2023
We would have loved to been able to Mot your vehicle today Sir. Firstly we service many trades people and understand vehicles may be a little unkept and welcome these customer back with open arms, but there is a line. Unfortunately, due to the spoiled food in the cabin and state of cleanliness inside, we have had to refuse in regards to our colleagues welfare. Especially in light of the recent health pandemic, we feel it is our duty to protect our staff. We spoke about the issues that needed to be rectified and we did indeed offer you a chance to clean the vehicle today, however when you came to clean the vehicle and invited me outside to discuss the matter I refused. For future reference from the Government b) The vehicle or any part or equipment on the vehicle is so dirty that examination is unreasonably difficult. We take pride in our customer service and our extensive client base.
We would have loved to been able to Mot your vehicle today Sir. Firstly we service many trades people and understand vehicles may be a little unkept and welcome these customer back with open arms, but there is a line. Unfortunately, due to the spoiled food in the cabin and state of cleanliness inside, we have had to refuse in regards to our colleagues welfare. Especially in light of the recent health pandemic, we feel it is our duty to protect our staff. We spoke about the issues that needed to be rectified and we did indeed offer you a chance to clean the vehicle today, however when you came to clean the vehicle and invited me outside to discuss the matter I refused. For future reference from the Government b) The vehicle or any part or equipment on the vehicle is so dirty that examination is unreasonably difficult. We take pride in our customer service and our extensive client base.
We would have loved to been able to Mot your vehicle today Sir. Firstly we service many trades people and understand vehicles may be a little unkept and welcome these customer back with open arms, but there is a line. Unfortunately, due to the spoiled food in the cabin and state of cleanliness inside, we have had to refuse in regards to our colleagues welfare. Especially in light of the recent health pandemic, we feel it is our duty to protect our staff. We spoke about the issues that needed to be rectified and we did indeed offer you a chance to clean the vehicle today, however when you came to clean the vehicle and invited me outside to discuss the matter I refused. For future reference from the Government b) The vehicle or any part or equipment on the vehicle is so dirty that examination is unreasonably difficult. We take pride in our customer service and our extensive client base.