Should have seen the red flags when they failed to show up/contact to reschedule for an agreed delivery date. Was asked to pay upfront for a delivery and collection. They delivered the new oven, but decided on the day that they would instead remove the oven the following week, leaving it in our kitchen. When we tried to follow this up, they became sketchy and vague, then quickly progressing to outright nasty, using vulgar, mocking, and aggressive language and before hanging up. They've kept the money to date, we are now contacting trading standards and citizen's advice to resolve. Laughable that their name apparently stands for courteous efficient service - they failed on all 3. Have seen a common thread in previous reviews about language and attitude. Find someone else!