MarkM-1723
Member since Dec 2021
Hexagonal Engineering Ltd
Luton | Civil Engineers
24 Oct 2023
Dangerous Health & Safety Practices.
1
Health & Safety is comical.
Very dangerous work practices. Allow operatives to work of a step ladder not holding on, they wear a safety harness attached to the step ladder, so if the operative falls off the step ladder the step ladder falls on top of him.
How can these companies be working on public assets and around the public.
Very dangerous work practices. Allow operatives to work of a step ladder not holding on, they wear a safety harness attached to the step ladder, so if the operative falls off the step ladder the step ladder falls on top of him.
How can these companies be working on public assets and around the public.
This business is no longer on Yell
Unknown | Unknown
09 Dec 2021
Very Poor Service
1
Started okay, placed an order for six grand. Set an installation date, this date was changed about 4 times all at the last minute. Said they could not provide the system I ordered and paid for because they don’t have it.
Told me what systems they do have, I agreed to have a different system and same again cancelled at the last minute.
In the end I cancelled the order, problem was they sent the solar panels and other bits out for some reason and alarm bells should have rung then that they took my order knowing they didn’t have the system I wanted in.
I had to negotiate on the bits I had received due to them telling me it’s my responsibility to get the solar panels back to them. Had to do a deal on the bits they had sent out and then they refunded me the balance. Person seemed okay on the phone but just shows you that means nothing, lucky I paid on a credit card so had protection just in case.
Told me what systems they do have, I agreed to have a different system and same again cancelled at the last minute.
In the end I cancelled the order, problem was they sent the solar panels and other bits out for some reason and alarm bells should have rung then that they took my order knowing they didn’t have the system I wanted in.
I had to negotiate on the bits I had received due to them telling me it’s my responsibility to get the solar panels back to them. Had to do a deal on the bits they had sent out and then they refunded me the balance. Person seemed okay on the phone but just shows you that means nothing, lucky I paid on a credit card so had protection just in case.
Business Response
09 Dec 2021
Good afternoon Mark, sorry you feel that negative feedback is deserved. We pride ourselves on our service and communication and we never experience these issues. Unfortunately the GivEnergy battery storage system at the time was experiencing world wide shortages due to Covid and the recent solar boom. I did explain this to you, hence why you agreed to the solar panels / kit for you to self install as per the original plan. Unfortunately we were let down several times on the delivery schedule of the battery hence the revised dates. We did communicate this with you. We did also offer alternatives as replacements but you wanted the GivEnergy specification which no other system would achieve for your setup. You have received a full refund on the GivEnergy battery storage within less than 24 hours of us agreeing the way forward and kept the solar panels / kit at trade cost price.
Good afternoon Mark, sorry you feel that negative feedback is deserved. We pride ourselves on our service and communication and we never experience these issues. Unfortunately the GivEnergy battery storage system at the time was experiencing world wide shortages due to Covid and the recent solar boom. I did explain this to you, hence why you agreed to the solar panels / kit for you to self install as per the original plan. Unfortunately we were let down several times on the delivery schedule of the battery hence the revised dates. We did communicate this with you. We did also offer alternatives as replacements but you wanted the GivEnergy specification which no other system would achieve for your setup. You have received a full refund on the GivEnergy battery storage within less than 24 hours of us agreeing the way forward and kept the solar panels / kit at trade cost price.
Business Response
09 Dec 2021
Good afternoon Mark, sorry you feel that negative feedback is deserved. We pride ourselves on our service and communication and we never experience these issues. Unfortunately the GivEnergy battery storage system at the time was experiencing world wide shortages due to Covid and the recent solar boom. I did explain this to you, hence why you agreed to the solar panels / kit for you to self install as per the original plan. Unfortunately we were let down several times on the delivery schedule of the battery hence the revised dates. We did communicate this with you. We did also offer alternatives as replacements but you wanted the GivEnergy specification which no other system would achieve for your setup. You have received a full refund on the GivEnergy battery storage within less than 24 hours of us agreeing the way forward and kept the solar panels / kit at trade cost price.
Good afternoon Mark, sorry you feel that negative feedback is deserved. We pride ourselves on our service and communication and we never experience these issues. Unfortunately the GivEnergy battery storage system at the time was experiencing world wide shortages due to Covid and the recent solar boom. I did explain this to you, hence why you agreed to the solar panels / kit for you to self install as per the original plan. Unfortunately we were let down several times on the delivery schedule of the battery hence the revised dates. We did communicate this with you. We did also offer alternatives as replacements but you wanted the GivEnergy specification which no other system would achieve for your setup. You have received a full refund on the GivEnergy battery storage within less than 24 hours of us agreeing the way forward and kept the solar panels / kit at trade cost price.