Our rabbit had to be put down. This was very distressing for us in the first place but it was made worse by the vet talking all the way through our last minutes with our pet. Instead of hearing our familiar voices to reassure him during the process, he had to hear a stranger's voice which must have added to his fear. On top of that, we couldn't concentrate on saying goodbye properly because the vet was talking incessantly and, to make it worse, she was talking about all the different ways there are to euthanize an animal - how insensitive. I didn't want to cause a fuss at the time for fear of increasing my daughter's distress but I deeply regret having our beloved rabbit euthanized there and wish we had just taken him home. To improve, please respect a family's last moments with their pet and have the decency to keep quiet while they say goodbye.

I found this architect's attitude arrogant and unempathetic. His design was completely out of keeping with the surrounding neighbourhood and he failed to understand the human impact of his actions and words. I recommend avoiding!