I am appalled by how Holidaycottages.co.uk handled my cancellation. I was facing a relapse of a serious bone marrow condition and an allogeneic stem cell transplant, with repeated hospital visits, biopsies and the prospect of prolonged admission.
Instead of compassion, I encountered contradictory and deeply distressing communication. I was told the owner refused a refund, then that policy prevented it, then that dates could be transferred, and finally, in writing, that my booking would be cancelled and “the funds transferred onto your account for future use.” That commitment was later withdrawn as an “error in wording.”
That is not a minor error. Credit and forfeiture are entirely different outcomes.
At one of the most frightening periods of my life, I was left dealing with changing explanations and assurances I could no longer trust. Their expressions of sympathy felt hollow beside their actions.
I would never book with this company again.

My experience with Evans Halshaw Ford Blackpool was appalling. My nearly new Transit Custom remained with them for around ten weeks after a major breakdown, yet communication was poor and I had to repeatedly chase for basic updates. There was no clear repair plan, no meaningful timescale and very little proactive contact.

The dismissive attitude was equally shocking. I was effectively told, “What are you moaning about? You have a courtesy van.” Even that vehicle took days to arrange. Concerns about thousands of pounds’ worth of tools being kept secure were also disregarded.

After extensive dismantling and ten weeks in their custody, my van was returned dirty, marked and with new dents and scuffs. Most importantly, the faults were not satisfactorily resolved.

This was not one mistake, but a pattern of delay, disregard, poor communication, damage and lack of accountability. I would expect far better from a major Ford repairer.

A Deeply Troubling Failure of Trust & Professional Standards

My experience with TrustFord Huddersfield was deeply concerning. What should have been a professional investigation became an experience marked by dismissiveness, poor communication, lack of meaningful engagement and statements contradicted by objective FordPass data.

The most serious issue was the loss of trust. I was given information about testing and work supposedly undertaken which did not correspond with recorded mileage and location data. When a customer holds time-stamped evidence that contradicts what they are told by a professional dealership, serious questions arise about transparency, conduct and integrity.
The approach felt disrespectful and indifferent. There was little sense of care, ownership or accountability, only contradiction and urgency to close the matter.

For an organisation operating under the TrustFord name, the irony is difficult to ignore. TRUST is precisely what this experience destroyed.

When Corporate Self-Protection Matters More Than the Customer

My experience with James Alpe Ltd, Clitheroe, has been profoundly disappointing. I purchased a brand-new Ford Transit Custom and reported faults within days. Rather than taking ownership of problems with a vehicle they had sold to my business, James Alpe repeatedly deferred to TrustFord Stockport, leaving us to chase answers.

The faults escalated into a major breakdown before the van was six months old, followed by weeks in repair, unsuccessful fixes, further faults, additional damage while in professional custody and months of disruption.

What is most troubling is the absence of genuine responsibility. Businesses need to make money, but profit should never come before fairness, empathy and doing the right thing. Small businesses are people, livelihoods and families, not faceless accounts. My experience was of corporate self-protection over moral and professional responsibility. I could not recommend this business.

My experience with TrustFord has left me profoundly disappointed, not simply because of the serious problems with a brand-new £41,000 Ford Transit Custom, but because of the way responsibility was repeatedly deferred when those problems required decisive action.

Throughout this process, TrustFord's position repeatedly appeared to focus on where responsibility could be redirected rather than on what could actually be done to resolve the situation. Because the vehicle was purchased for business use, the protections and dispute-resolution routes available to us are materially different from those ordinarily available to an individual consumer. My experience has left me deeply uncomfortable about the extent to which those limitations can leave a small business exposed while much larger organisations are able to retreat behind contractual relationships, organisational boundaries and procedure.

IF I COULD GIVE 0 I WOULD. EXTREMELY UNHELPFUL AND ROBOTIC COSTUMER SERVICE STAFF. THEY HAVE “FORGOTTEN” TO DELIVER MY PARCEL ON THREE OCCASIONS… AND NOT EVEN AN APOLOGY.

If I could give O stars I would. The worse company out there and I have the evidence to prove it. After selling us a ‘reconditioned’ three year old treadmill advertised as NEW this company used intimidating tactics to imply that we would have to cover their losses and expenses for having to remove the machine.
CYC Fitness have failed to offer the service that was required under the Costumer Rights Act 2015, in that they have failed to provide goods of satisfactory quality and fit for purpose; the goods have not been corresponding to description, the service was not provided with reasonable care and skill and finally they have failed to act in a timely manner.Moreover, this business have "intentionally misled beyond all doubt, have withheld information ( they informed us after the purchase that “this treadmill is going to be discontinued hence the big price cut’ and reduction - Mr Young’s own words)
AVOID AT ALL COSTS

AWFUL COMPANY, FIRST THE COMPANY TRIES TO IMPLY THAT I MISSED THE “ATTEMPTED DELIVERY”- THAN THEY GO ON TO SAY THAT THE DRIVER SENT A TEXT TO MY SUPPOSEDLY MOBILE NUMBER …AND I REQUESTED THAT THE ITEM IS TAKEN TO MY LOCAL COLLECTION SHOP FOR ME TO COLLECT.. AT THIS POINT, TO CLARIFY… NO ATTEMPTED DELIVERY CARD WAS LEFT, THE TELEPHONE NUMBER THAT THE COMPANY MENDACIOUSLY CLAIMED THAT DPD DRIVER TEXTED AND I PERSONALLY REPLIED - DOES NOT EXIST AND MOST CERTAINLY IT ISN'T MINE. WHEN I PROVIDED PROOF THAT THEY LIED ABOUT THE TELEPHONE NUMBER THEY CHANGED THEIR TUNE AND BLAMED A THIRD PARTY COMPANY … THIS COMPANY DOES NOT DESERVE TO TRADE. TRUST THE REVIEWS. IT SEEMS IT TREATS ITS EMPLOYEES LIKE THEY TREAT THEIR COSTUMERS