When we arrived at the hotel as guests for a wedding party, we were left standing at the reception desk for about 5 minutes as there was no one on the desk to greet you. Once we were settled in our rooms we tried to turn on the air conditioning, only to discover that it wasn't working, we spoke to the receptionist about this, she came to our room to try and get it to work, her response was because we were paying for standard accommodation we were not entitled to air conditioning, we asked if my sister-in-law could have a fan, she said she would see what she could do, only a fan never materialised and we were not informed either way. We went back to the reception area a few hours later, as my sister-in-law was having a panic attack at the thought of staying in room 102 as it was like a sweat box, not only that her room backed onto the function room, we could literally feel the room vibrating from the music, when I rang to book our rooms I asked if we would be situated away from the music as my sister-in-law is disabled and suffers from COPD and I was assured we would be, she was reluctantly offered another room with air conditioning.
As for the food at the reception it was horrible, the vegetables were not cooked properly, the chicken was extremely dry, we had to ask for extra gravy, for what the bride and groom had to pay for this appalling meal it really is not worth a four star rating. No one bothered to collect the glasses from the tables, some of the guests were having to do this themselves to make room for more drinks. Then at the end of the evening a member of staff was heard swearing at the DJ to wrap up all this in front of young children.
The only good thing was the rooms were extremely clean and the bed comfortable. We certainly would not recommend this hotel to friends and family.