No one turned up to fix my heating. Again! Received excuses on phone as to why this hasnt happened.

Promised last year August we would have new doors fitted on our estate, then to be told would be this year end of January over a two week period, Well its now February and heard nothing. There was a change over from Keepmoat who were never that good to Shellen who have also so far unimpressed me. I rang up Shellen and was told someone would ring back to give details about the doors, my neighbour also did same and phone Shellen, neither of us received a return call. Is this still going ahead or have we simply been forgotten about.