Owing to Covid and family committments , I have not been able to visit Preston city centre and revisit "Essentials" to purchase new bras. However today's visit was not a disappointment. A very warm greeting from the shop owner despite her being occupied with two separate customers. They left happily after purchasing their lingerie. Whilst I was being served , another customer entered, obviously well known to the owner. I am very happy with the level of service which was carried out very professionally with the minimum of fuss. My details were taken for further items to be ordered and I felt the proprietor knew her stock and suitability for each customer. Well done- a jewel of a lady and a lovely shop.