KathrynH-48
Member since Sept 2017
Riley Upholsterers Ltd
London | Upholsterers
02 Jun 2022
Excellent service and quality
5
Great service in all aspects. Neil is always very responsive and helpful, and the quality of workmanship is excellent. They upholstered our (very old!) sofas and they are far more comfortable and look like new. Very good choice of fabrics at the store. Seamless and timely from booking the work in to final delivery. Much recommended, it is great to have a local business like this in the area.
Business Response
09 Jun 2022
Hi Kathryn Thanks for your great feedback and enjoy using your sofas! Neil
Hi Kathryn Thanks for your great feedback and enjoy using your sofas! Neil
The Happy House Cleaning
Morden | Commercial Cleaning
02 Sept 2017
Left debris and a mess to clear up
1
A deep cleaning service that left obvious debris on surfaces, areas not cleaned, and items in amess and untidy amidst other issues. Had to clean up myself afterwards, as I reported it immediately but they only came back to me after 24 hours to offer a re-clean by which time I'd had to do it myself anyway. They apologised and after some to and fro agreed to a small refund but have not paid this and are ignoring my emails. Can't believe they get good reviews, I may have been very unlucky but the fact they are now ignoring me and not paying back £20 says it all. Suggest you check Facebook reviews before engaging them, others report similar issues.
Business Response
23 Sept 2017
Dear Kathryn, Thank you for your review and feedback on the service provided. We do apologise that you experienced inconvenience and dissatisfaction with the service we provided. We cover an extensive clean of the whole property with our Deep Cleaning Services, however the service does take in mind that there are personal belongings in the property and on some occasions this can affect the overall quality of the clean provided. After receiving the initial email from you with the areas of concern, we tried to reach and arrange a Re-Clean straight away. Since you mentioned people would be moving in the very next day, it was just not physically possible for us to return straight away for this. We tried to provide a discount, given the circumstances, however this was not accepted by you, as you felt it reflected our attitude towards the situation and overall customer service. After further discussing the situation situation we provided a further refund. Kind Regards, THHC Team
Dear Kathryn, Thank you for your review and feedback on the service provided. We do apologise that you experienced inconvenience and dissatisfaction with the service we provided. We cover an extensive clean of the whole property with our Deep Cleaning Services, however the service does take in mind that there are personal belongings in the property and on some occasions this can affect the overall quality of the clean provided. After receiving the initial email from you with the areas of concern, we tried to reach and arrange a Re-Clean straight away. Since you mentioned people would be moving in the very next day, it was just not physically possible for us to return straight away for this. We tried to provide a discount, given the circumstances, however this was not accepted by you, as you felt it reflected our attitude towards the situation and overall customer service. After further discussing the situation situation we provided a further refund. Kind Regards, THHC Team
Business Response
23 Sept 2017
Dear Kathryn, Thank you for your review and feedback on the service provided. We do apologise that you experienced inconvenience and dissatisfaction with the service we provided. We cover an extensive clean of the whole property with our Deep Cleaning Services, however the service does take in mind that there are personal belongings in the property and on some occasions this can affect the overall quality of the clean provided. After receiving the initial email from you with the areas of concern, we tried to reach and arrange a Re-Clean straight away. Since you mentioned people would be moving in the very next day, it was just not physically possible for us to return straight away for this. We tried to provide a discount, given the circumstances, however this was not accepted by you, as you felt it reflected our attitude towards the situation and overall customer service. After further discussing the situation situation we provided a further refund. Kind Regards, THHC Team
Dear Kathryn, Thank you for your review and feedback on the service provided. We do apologise that you experienced inconvenience and dissatisfaction with the service we provided. We cover an extensive clean of the whole property with our Deep Cleaning Services, however the service does take in mind that there are personal belongings in the property and on some occasions this can affect the overall quality of the clean provided. After receiving the initial email from you with the areas of concern, we tried to reach and arrange a Re-Clean straight away. Since you mentioned people would be moving in the very next day, it was just not physically possible for us to return straight away for this. We tried to provide a discount, given the circumstances, however this was not accepted by you, as you felt it reflected our attitude towards the situation and overall customer service. After further discussing the situation situation we provided a further refund. Kind Regards, THHC Team
KathrynH-48
23 Sept 2017
Your response does not reflect the situation. Yes you (finally, after I chased several times) provided a refund. Yes you agreed to come back but that should not be necessary if the service is good in the first place. No belongings would have been in the way on uncleaned floors (other than furniture which I would say is quite normal!) or the balcony which was not even touched by your staff, and your team left belongings in a mess anyway, on tables and in/on top cupboards. I accepted the refund, and ended the matter, but this is simply not reflective of what happened, you keep trying to provide excuses which makes me feel your apology is not sincere in any way. All I hope is that the feedback is used so any future customers receive a better service.
Your response does not reflect the situation. Yes you (finally, after I chased several times) provided a refund. Yes you agreed to come back but that should not be necessary if the service is good in the first place. No belongings would have been in the way on uncleaned floors (other than furniture which I would say is quite normal!) or the balcony which was not even touched by your staff, and your team left belongings in a mess anyway, on tables and in/on top cupboards. I accepted the refund, and ended the matter, but this is simply not reflective of what happened, you keep trying to provide excuses which makes me feel your apology is not sincere in any way. All I hope is that the feedback is used so any future customers receive a better service.
Hi Kathryn Thanks for your great feedback and enjoy using your sofas! Neil