Celebrating 18th birthday. Staff refused to serve alcohol to birthday girl. Her parents present and confirmed her age. Yet staff wouldn't meet their request. They reduced 2 of the party to tears and totally spoiled a once in a lifetime family celebration. Did they think her parents are irresponsible enough to allow an under age child to drink alcohol? Maybe in their world of low standards. The manager heard the exchanges but kept in the background. He did this previously on another occasion when we waited 40 minutes for our order to be taken. Our server chatted at the bar with locals while we waited. I asked the manager to intervene but he walked away behind the bar, making him inaccessible. We went back after a time and had 2 great experiences. The manager needs to show some concern for customers and REPEAT business. If he can't be professional and proactive maybe he should take a demotion and lmake way for someone who is capable.