My last sewing machine had been purchased in the 1980’s but had been a trusted friend! When I needed to purchase a new one I was apprehensive. I contacted Grain Sewing Machines and they were informative and helpful, and most importantly they did not try and sell me a machine that was beyond my capabilities and requirements. I love my new Brother innov-is sewing machine and it is very simple to use ,ideal for my needs. Would thoroughly recommend .. a real 5 star service!