JessA-105
Member since Apr 2026
Sugar & Ice
Leicester | Cake Makers and Decorations
01 Apr 2026
Find somewhere better
1
Terrible. Ordered a cake that was a shoebox theme, paid for an iced board too. I ended up with an orange rectangle and a none iced board. £90 joke. Very unhappy.
Business Response
07 Apr 2026
Hi Jessica We are very sorry that you were not happy with your cake, we do try really hard to please every one of our customers. We were very surprised to see your poor review as we were really pleased with how the cake turned out and the cake had been collected without any concerns being raised. We only became aware of your dissatisfaction after receiving your reviews and reaching out to you via email, thus not giving us any opportunity to make any adjustments that you thought were needed. Kind regards, S&I
Hi Jessica We are very sorry that you were not happy with your cake, we do try really hard to please every one of our customers. We were very surprised to see your poor review as we were really pleased with how the cake turned out and the cake had been collected without any concerns being raised. We only became aware of your dissatisfaction after receiving your reviews and reaching out to you via email, thus not giving us any opportunity to make any adjustments that you thought were needed. Kind regards, S&I
Hi Jessica We are very sorry that you were not happy with your cake, we do try really hard to please every one of our customers. We were very surprised to see your poor review as we were really pleased with how the cake turned out and the cake had been collected without any concerns being raised. We only became aware of your dissatisfaction after receiving your reviews and reaching out to you via email, thus not giving us any opportunity to make any adjustments that you thought were needed. Kind regards, S&I