Who criticised Hanbury's. Because they've been successful, they've let their standards slip. They think customers will just keep coming back now even though the service is getting worse. The portion sizes have shrunk, they don't give as many chips as they used to, the portion sizes of both fish and chips also differ greatly from one day to the next and depending on who is serving. Unfortunately on three occasions the fish has not been fresh and has tasted badly of ammonia. I also don't believe that they still filter the oil regularly as my fish often tastes of the other meat they cook in the oil, as if the meat juice has been building up in the oil for days. One day the taste was so awful it was inedible. I complained and they said they'd give me the same order again for free, but it had been a large size I paid for and they only gave me a small one for free. This says to me that they don't really care about customer satisfaction. I don't plan to go back any more.