Terrible customer service and communication skills. My appointment was cancelled by phone just 1 hour before my appointment where I had booked the day off work. I rebooked, and turned up for my appointment only to be informed that it had been cancelled again!! There is no explanation as to why I wasn't informed about the cancellation. This time apparently the appointment was cancelled because I had left the manager feedback about the rude receptionist who was shouting at me about payments and rudely hung up the phone on another patient in front of me.

The surgery is very unprofessional, there is a new receptionist every other week. The manager is never available, I have tried to speak to the practice manager several times and they are never available!

very slow service. we asked for the bill, 10 mins later our table was finally cleared however still no bill. I went over to ask someone for the bill and said I had been waiting over 10 mins, in which he replied and said I had only been waiting 3 minutes?! and I shouldn't come over I should just put my hand up and ask? definately wouldn't recommend and wont be going back.