I took my car here for a service and was called within an hour, by Alan the manager, with over £1k worth of repairs which were 'MOT failures'. Having passed an MOT 3 weeks earlier this was seemingly impossible. His sales technique is almost prehistoric and when you offer feedback he is quick to tell you how wrong you, the customer, are. Alan does not represent the Halfords brand very well at all; leaving customers to wait whilst he smokes, dealing with complaints about him by calling the customer instead of passing it to his manager, pretending to call his head office to knock down the system price for you when you say you don't want the work carried out. He is rude, unaccommodating and misleading.
Is this man paid a bonus on the amount of additional work he secures? It is really odd for a manager to do all the front desk work.
Never again.