Couldn't orchestrate a party in a brewery.
Booked two months ago, unfortunately the carpet fitter injured himself and had to rebook. No problem. They I receive 2 separate phone calls checking which day my appointment is as the is a duplicate surname in the diary. The guy I spoke to gave me the full name and address of the other family having their stairs and landing done this week... No awareness of data protection legislation.
When I call to pay, I triple check our appointment and address with them.
The day of our fitting finally comes round... No fitter turns up.
Low and behold, he has gone to the other persons house to do their carpet.
I call to chase this up, Simon calls back, talks over me and is generally rude. I have asked for a discount as compensation for the inconvenience but this is refused as he states that their carpets are already discounted. I have two other, cheaper quotes from elsewhere so I know this to be untrue and will now be using an alternative company.