Called Keytek to sort my patio door lock over the Christmas period as the installers were on holiday until the New Year and I was unable to lock my patio door.Very pleased with the response time.Engineer dismantled the patio door lock and told me it was broken which I had already worked out for myself hence the call out. Engineer informed me a new lock would be required and would have to be ordered. I had assumed that the engineer would have carried spares or a replacement lock.As the lock was under guarantee I decided to contact the installers in the New Year to sort it out.
The Engineers visit to tell me my lock was broken cost me £106.80