Very disappointing customer service in this office, which undermines the prestige of the brand as Mercedes-Benz. I put £500 deposit towards a car and even after written confirmation that the deposit is fully refundable, Mercedes-Benz of Southport refused to return the money back and simply stopped to answer all my calls and e-mails. They avoided contact with me, even when I tried to reach a manager over the phone, with the excuse that the same is not available, or is currently out of the office. Focused solely on short-term profits and without any personal and professional customer service, I would recommend you to visit another Mercedes-Benz dealer, if you want to receive the service you deserve.