Absolutely brilliant, they actually care about your pet, i spoke with several vets regarding my lizard, who only seemed interested in how much the cost was going to be, £200 just to get the the vets, spoke to the team at Exeter Exotics and they offered to see my lizard the next day!! they even offered to take my lizard into their care for a couple of weeks and care for her for a small fee, this is fantastic service and i would highly recommend using them.