Exemplary in every way. I have received more than five years of perfect service from Kevin. What he doesn't know about wood flooring isn't worth knowing. From the lengthiest to the tiniest question, Kevin has taken the time to explain anything I needed to know about laying floors (my husband and I do all the work ourselves). Nothing is too much trouble and he always finds solutions to problems. This is the only flooring company we will ever use, which is a testament to Kevin and his team, because we are VERY fussy customers, as Kevin knows all too well by now. Yet still he smiles...