Mr Hanbury may have many award in his name but unfortunately consistency is not one of them. I am sure Mr Hanbury will make reply to this but I have tried to speak to him and he has refused to call me back, I realised that it was a busy time when I rang him today at 18.00 1st March 2013 but I did ask that he ring me after he has finished cooking, I was told he was unwilling to do so. I have had problems with both the size of portions and the amount of cooking the chips get at this establishment and I have told Mr Hanbury personnaly that I like my chips well cooked, that is soft and fluffy inside and crisp on the outside. After complaining once about the quality of the cooking I expected as a regular customer that due consideration be given to my request which it has not. As far as the size of a portion of chips is concerned a large portion is supposed to weigh 15 oz (425 grams). Yesterday I ordered one large and one medium portion of chips, the large portion weighed 13.6 oz (385 grams) and the medium weighed 12.9 oz (365 grams) and also the chips were undercooked to my taste. When I called the shop I pointed out the fact that the difference between the two portions was 0.7 oz (20 grams) but the price difference was £0.75 I was told that next week they would be sure to put less in the medium portion as they had obviously put too much in this week. This is a totally unacceptable and sarcastic way to talk to a customer even if he is considered to be a nuisance (another term I heard while on the phone tonight) this is no way to run an award winning business is Mr Hanbury? I was also told that Hanburys would rather I didn't purchase fish and chips from their establishment, I asked whether that meant I was banned but was told that I would be given special treatment ie chips measured out on scales in front of me and cooked to my taste, in other words single me out in front of customers as some sort of pariah. Mr Hanbury, you can reply by saying that I am an awkward customer, I complain too much, I am never satisfied but unless you can deal with customers like me I consider you have failed as a shopkeeper.