Terrible experience!! I thought I would get better service going to a small local shop. Initially they were very nice, however the prescription googles I bought were terrible. In the first month the plastic bit around the googles fell off. When I called they wanted me to pay for the replacement piece. I insisted it's not fair and eventually they said I wont need to pay. Then it happened again. I was really annoyed as I swim regularly and need these googles. They eventually agreed to a refund but wanted my receipt. This was several months after purchase. I didn't save it. Since then I bought a pair online and had zero issues. Terrible place, terrible customer service!! Avoid this place!