I contacted Michael November 2016 after visiting his splendid website and arranged a boiler service.
Michael arrived on time but we realised some adaptations were needed to my new boiler cupboard to allow access for servicing. I apologised for inconveniencing him and he obligingly rearranged the service date.
Michael returned punctually for the rebooked date and efficiently serviced the boiler. The cost was exactly as agreed originally, meaning he never charged for the inconvenience. An impressive gesture.
In October 2017 the hot water and radiators malfunctioned.
I contacted Michael at 7.30 am and informed him of the problem.
By 1pm that day Michael had visited, identified the fault, collected the required new parts and fitted a new thermostat, all for a very reasonable price.
Michael is a reliable, knowledgeable, genuine and friendly individual and a highly proficient professional.