Awful. Our dog was overdosed by Macqueens, resulting in incontinence which lasted for weeks. Mr Macqueen stated it was an "unrelated issue" even though it happened within couple of hours of the overdose. He failed to diagnose the "unrelated issue" but another practise diagnosed that an acute kidney injury had occurred. Also tried to overcharge us - for double the amount of over-prescribed drug and even for an injection given to another animal. When we complained Mr Macqueen refused to talk to us through RCVS mediation service. Shocking all round. Would give zero rating if I could.