Rude and unhelpful. Didn't dort my problem out either

Every time I book with them I have to wait an extra 30-40,mins while they sort out other people first. They just don't seem efficient at keeping to their timescales which is very frustrating. Also, they don't seem to have suitable tools to do anything more than the very simplest tasks so if anything is difficult to remove/unbolt they just give up. Not too impressive.