Very poor service. Very unhelpful mechanics who were also extreme rude. Warrenty jobs have taken ages and they waste time by asking the bike to be dropped in and then not even looking at the bike for several days, warranty jobs have also not been carried out properly. Not what you expect from such a well known bike brand and a bike costing several thousands. I hope to see an improvement in their service, I’ve had better service and warrenty with online stores such as chain reaction cycles which is crazy as specialised is meant to be top range. the bike is fantastic when working so really is a shame about the service