BANDP
Member since Jan 2013
This business is no longer on Yell
Unknown | Unknown
17 Dec 2016
Rubbish after sales
2
Windows are good quality no doubt and the salesman & surveyor were brilliant but i had a small issue with fitting that needed to be sorted. 4 weeks later, several texts, emails & calls from them promising to sort, still not done. They have twice arranged to come & sort but did not turn up. I was due to have a porch next but def would not use this company again.
Business Response
01 Jun 2017
Many thanks for the comments. It's a pity I can't see who the reviewers really are so I can look into it. It seems you have used a few double glazing companies in the past and reviewed them negatively as well. If we weren't up to scratch on our aftercare apologies, it would be great if you email me personally through our website so I can investigate.
Many thanks for the comments. It's a pity I can't see who the reviewers really are so I can look into it. It seems you have used a few double glazing companies in the past and reviewed them negatively as well. If we weren't up to scratch on our aftercare apologies, it would be great if you email me personally through our website so I can investigate.
Leekes of Llantrisant
Pontyclun | Department Stores
09 Feb 2016
Do not buy bathroom from these people
1
Complete shambles with items not ordered, not delivered, wrong items ordered. Lots of issues, leak post fit resulted in water damaged units requiring replacement but no-one returns your calls. Store manager did not have courtesy to reply to my emails or calls asking for help. Very bad reviews on other sites... Wish i had seen them. 3 months in still not finished. Worst customer service. I will never shop here again.
Calico & Co
Cardiff | Fabric Shops
27 Sept 2014
SHOCKING customer care
1
No stars. Visited Sat am 9.30am and walked out 10am with another customer. manageress was on phone all that time slagging off her employers or someone in the company, moaning about the way she is being trested...: other girls were chipping in. Not one of them spoke to customers or offered help. Could not listen to diatribe any longer so we walked out... No eye contact, nothing from any of the staff!
RhianSmith
31 Dec 2014
Have heard that the manageress has left. All girls behind counter are absolutely lovely - worth having another visit.
Have heard that the manageress has left. All girls behind counter are absolutely lovely - worth having another visit.
RhianSmith
31 Dec 2014
The manageress has left! And all remaining girls behind the counter are absolutely lovely! Can highly, highly recommend this shop!!!
The manageress has left! And all remaining girls behind the counter are absolutely lovely! Can highly, highly recommend this shop!!!
Eclipse Security
Cardiff | CCTV Installers
06 Dec 2013
Excellent
5
Owner fitted alarm at short notice for us. Excellent customer care. Knowledgeable and no over-sell. Quick and clean and comparative on price. Highly recommend
Achievements
Canterbury | Genealogists
30 Jun 2013
Not happy
1
Paid a lot of money for some ancestry work but report was weak and amateurish. Have since used another company and therefore have something to compare to and there really was no comparison. Complained but they were not interested as they had already taken payment upfront.
Artwell Plastering & Tiling
Cardiff | Plasterers
30 Jan 2013
Excellent
5
Did some plastering and tiling for us few months ago but only just got round to sorting review. Excellent work and the cleanest I have come across. You don't have anything to clean up when he leaves each day which is brilliant...no plaster on windows, paintwork or fittings!!!! Plastering and tiling excellent.
Highly recommend.
Highly recommend.
Decorative Glass & Glazing Co.Ltd
Cardiff | Double Glazing Repair
30 Jan 2013
Disappointed
2
Like the other review, i had a recommendation but this was from someone who had decorative glass not double glazing side....i was very disappointed. Am looking to have replacement windows and porch this summer but in the meantime needed a few repairs:, 2 of which were good but the other so poor it cancelled all the good equity of the others!!!! They have come back and redone but this meant I had to take another half day off work. Thankfully I took before and after photos as proof. Still not entirely right but I don't want them back. I will have to look elsewhere now for my replacement windows!
Wright Glass (Cardiff) Ltd
Cardiff | Glaziers
30 Jan 2013
Let me down
3
Having done work for me in the past which was fine, I asked for some repair work, they made an error and were unable to complete repair but not after drilling holes in my window frame, they left with promise that they would come back with a solution but did not....I did not pay so okay but feel let down.
Business Response
16 Aug 2017
We are disappointed to see your comments as we aim to offer an excellent standard of customer service. We have been unable to identify the job described and are not aware of any direct contact with our office therefore we haven't been given the opportunity to address the issue and correct any defects - can you offer more information please?
We are disappointed to see your comments as we aim to offer an excellent standard of customer service. We have been unable to identify the job described and are not aware of any direct contact with our office therefore we haven't been given the opportunity to address the issue and correct any defects - can you offer more information please?
Business Response
16 Aug 2017
We are disappointed to see your comments as we aim to offer an excellent standard of customer service. We have been unable to identify the job described and are not aware of any direct contact with our office therefore we haven't been given the opportunity to address the issue and correct any defects - can you offer more information please?
We are disappointed to see your comments as we aim to offer an excellent standard of customer service. We have been unable to identify the job described and are not aware of any direct contact with our office therefore we haven't been given the opportunity to address the issue and correct any defects - can you offer more information please?
BANDP
25 Sept 2017
Bill? came to my house as i wanted all new window handles. My windows had the old style handles but you were confident that you could fit replacements. On the day the handles obviously did not fit. However they drilled 2 holes in my kitchen window frame to fit the new lug. When the new handle was fitted the window did not close and you could rattle it, it was so loose. The fitter agreed that not suitable and i phoned into the office and you told me to send the boys back, you apologised and said you would sort it. When the fitters replaced my old handle & lug i was left with 2 holes. Very insightly and were not even filled because the intention was that you woukd be back to sort. So not only did i not get the new handles as orderedbut i was left with a damaged window frame, which i have now had to replace. So i feel that i have every right to feel let down and surprised it has taken 4 years for you now to have responded.
Bill? came to my house as i wanted all new window handles. My windows had the old style handles but you were confident that you could fit replacements. On the day the handles obviously did not fit. However they drilled 2 holes in my kitchen window frame to fit the new lug. When the new handle was fitted the window did not close and you could rattle it, it was so loose. The fitter agreed that not suitable and i phoned into the office and you told me to send the boys back, you apologised and said you would sort it. When the fitters replaced my old handle & lug i was left with 2 holes. Very insightly and were not even filled because the intention was that you woukd be back to sort. So not only did i not get the new handles as orderedbut i was left with a damaged window frame, which i have now had to replace. So i feel that i have every right to feel let down and surprised it has taken 4 years for you now to have responded.
Many thanks for the comments. It's a pity I can't see who the reviewers really are so I can look into it. It seems you have used a few double glazing companies in the past and reviewed them negatively as well. If we weren't up to scratch on our aftercare apologies, it would be great if you email me personally through our website so I can investigate.