The response time to email queries could be quicker, however given they are a family run business I think it's understandable. I had to follow up a few time. The actual work they did was really good. They came on time (on a weekend too), explained what they will be doing, was very efficient and professional. It took less than an hour to replace 3 sets of windows and the boys were very polite asking for permission whenever they needed to move furniture etc. I would highly recommend their service.